We offer 3 shipping methods. RollerSkateNation.com ships using UPS and FedEx for the majority of orders.
Your order should arrive between 2 and 6 business days.
Your order will arrive within 3 business days, (If you place an order on Monday, it will arrive by Thursday).
Your order will arrive within 2 business days. (If you place an order on Monday, it will arrive by Wednesday).
Please note that once the order leaves our warehouse, we cannot control the shipping carrier (UPS, FedEx, USPS). If you want to ensure that your order arrives by a certain date it is best to choose Expedited Shipping (arrives within 3 business days after you place your order) OR Rush Shipping (arrives within 2 business days after you place your order).
RollerSkateNation.com ships using United States Postal Service (Priority Mail) for the majority of our international orders. Orders with multiple items may ship separately from different locations. Please allow a delivery time of 6-10 business days.
Free shipping promotions and offers are not applicable for International Orders, Hawaii, Alaska, Puerto Rico, and any off-shore U.S. territories.
Our Policy in a Nutshell:
We offer a 365-day return & exchange policy on all new (unused) skates, parts, and accessories in the original packaging. The only exception is if it is a custom skate order (where we specially made a skate for you).
The Return Policy Details:
Our return policy is only on new and unused skates, parts, and accessories in our store. For this reason, it is highly recommended that you try your skates on indoors on a smooth carpeted surface to ensure proper fit before using them. This will preserve the condition of the items should you choose to return them. Also, it is recommended that you preserve the box in it's original condition.
There is a 18% restocking fee on all returned merchandise. However, we will waive the restocking fee if you purchase a replacement item(s). (It is not necessary to purchase the exact same item.)
Some custom built skates will also be subject to a dismount fee. Complete custom built skates (where we specially build the skate for you) are not eligible for return.
We cannot refund the cost of shipping.
If you receive a damaged or defective item, we will replace or repair the item for you and will cover the shipping charges.
To get started with a return go to "My Account", click on "Completed Orders", and click "Return Items".
Our exchange policy is on new and unused skates, parts, and accessories in our store. For this reason, it is highly recommended that you try your skates on indoors on a smooth carpeted surface to ensure proper fit before using them. This will preserve the condition of the items should you choose to return them. Also, it is recommended that you preserve the box in it's original condition.
Some custom built skates will be subject to a dismount fee. Complete custom built skates are not eligible for an exchange.
The majority of our skates are covered by a 30-day manufacturers warranty and, in many cases, a 1 year warranty. We also have a few manufacturers that cover their products for life. If you feel you have a warranty claim, we may ask you to send us a picture or ship the item back for inspection. Once the product is determined to be defective, the item will be repaired, replaced, or refunded.
Our headquarters is located in Columbus, GA and we only charge sales tax to those customers shipping to the state of Georgia at a rate of 7%.
We accept many different payment options for your convenience:
1) Credit Cards - Visa, MasterCard, American Express, & Discover
3) Personal Check, Cashier's Check, Money Order - You may mail in your order with a personal check, cashier's check, or money order. Just send us a letter with what you would like to order (include your phone number in case we have questions) and mail payment to:
PO Box 2137
Fortson, GA 31808
PayPal is another way that you can pay on our website. With PayPal, you can choose to pay with your PayPal balance.
How to pay with Paypal
1) When you are checking out, choose "Pay with PayPal".
2) You will then be redirected to PayPal.com and you will be required to enter your PayPal user ID and password.
3) Once you have completed the PayPal purchase, you will be redirected back to our website with your confirmation information.
We have the LOWEST PRICES on the internet - Guaranteed! If you find a skate that is lower than ours then we will match OR beat that price.
a) We can only match prices before the sale;
b) Price must be advertised in an online store by an authorized dealer;
c) Skate must be the same product and in new condition;
d) We cannot match closeout skates;
e) We cannot match skates on an auction or classified ad type site (e.g. eBay or Craigslist);
f) RollerSkateNation.com will at its sole discretion determine the validity of the advertised price and legitimacy of the dealer;
g) We cannot match free with purchase offers or free shipping offers;
h) Price match cannot be combined with any other offer.