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Customer Service

Shipping Info

Exchanges, Returns & Warranties

Ordering Info

100% Skater Satisfaction

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About Us

 

Shipping Info

Shipping Options

We offer 3 shipping methods. RollerSkateNation.com ships using UPS and FedEx for the majority of orders.

Standard Shipping
Your order arrives within 4-6 business days.

Fast Shipping
Your order arrives within 2-4 business days.

Rush Shipping
Your order arrives within 2 business days. (If you place an order on Monday, it will arrive by Wednesday). 

Please note that once the order leaves our warehouse, we cannot control the shipping carrier (UPS, FedEx, USPS). If you want to ensure that your order arrives by a certain date it is best to choose Rush Shipping.

International Shipping Options

RollerSkateNation.com ships using United States Postal Service (Priority Mail) for the majority of our international orders. Orders with multiple items may ship separately from different locations. Please allow a delivery time of 6-10 business days. 

Free shipping promotions and offers are not applicable for International Orders, Hawaii, Alaska, Puerto Rico, and any off-shore U.S. territories.

General Shipping Info

Signature for Delivery
In most cases, we do not require an adult signature for deliveries, however, if you prefer for us to require a signature please note that on your order or contact us and let us know. Orders of high value or order which contain shipping addresses which differ from billing addresses will be sent with signature delivery requested. The ultimate decision on whether or not to leave your package without a signature is that of the delivery person (e.g. UPS/FedEx). If you would rather have the delivery person leave your order on your door step it is best to leave a note on your door asking the driver to leave your package with "No Signature Required".
 
Shipping Cost
Shipping is automatically calculated based on the weight of items in your order along with your shipping destination. To find out how much shipping will be just add the products to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and corresponding prices. Shipping for a single pair of skates to the Continental US is generally around $14-$19. 
 

Check Order Status

To check the status of your order click here. If you have a question and would like to contact a Customer Service team member please click here.

 

Exchanges, Returns & Warranties

Exchange Policy

We offer a 365-day exchange policy on all of our products as long as they are in new and unused condition in the original packaging. You send the item back to us and we send you the exchange. We ship all exchanges back to you for free.
 
You can also exchange for a different product from what you ordered. If the exchange costs more we will contact you for the additional payment. If the exchange costs less we will refund you the difference.
 
To get started with an exchange click here.
 

Return Policy

We offer a 30-day return policy on all of our products as long as they are in new and unused condition in the original packaging. You send the item back to us and we will refund your original payment method less shipping costs. If your order originally shipped for free the shipping cost will be $20.

If you would rather exchange for a different size or different skate altogether we will send you the exchange for free.

To get started with a return click here.

Warranties

The majority of our skates are covered by a 30-day manufacturers warranty and, in many cases, a 1 year warranty. We also have a few manufacturers that cover their products for life.  If you feel you have a warranty claim, we may ask you to send us a picture or ship the item back for inspection.  Once the product is determined to be defective, the item will be repaired, replaced, or refunded.   

To get started with a warranty claim send us a message here.

Ordering Info

Sales Tax

Our headquarters is located in Columbus, GA and we only charge sales tax to those customers shipping to the state of Georgia at a rate of 7%.

Payment Options

We accept many different payment options for your convenience: 

1) Credit Cards - Visa, MasterCard, American Express, & Discover 

2) PayPal 

3) Personal Check, Cashier's Check, Money Order - You may mail in your order with a personal check, cashier's check, or money order. Just send us a letter with what you would like to order (include your phone number in case we have questions) and mail payment to: 

RollerSkateNation.com 
PO Box 2137
Fortson, GA 31808 

Using PayPal

PayPal is another way that you can pay on our website. With PayPal, you can choose to pay with your PayPal balance.

How to pay with Paypal
1) When you are checking out, choose "Pay with PayPal".

2) You will then be redirected to PayPal.com and you will be required to enter your PayPal user ID and password.

3) Once you have completed the PayPal purchase, you will be redirected back to our website with your confirmation information.

100% Skater Satisfaction

Best Price Guarantee

We have the LOWEST PRICES on the internet - Guaranteed! If you find a skate that is lower than ours then we will match OR beat that price. 

How to request a price match

To match or beat a competitor's price just send us a message and include a link to the competitor's link that displays the skate at a lower price and we will get back with you in no time!


Some exceptions:
a) We can only match prices before the sale;
b) Price must be advertised in an online store by an authorized dealer;
c) Skate must be the same product and in new condition;
d) We cannot match closeout skates;
e) We cannot match skates on an auction or classified ad type site (e.g. eBay or Craigslist);
f) RollerSkateNation.com will at its sole discretion determine the validity of the advertised price and legitimacy of the dealer;
g) We cannot match free with purchase offers or free shipping offers;
h) Price match cannot be combined with any other offer.