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| Returns, Exchanges, & Warranties |
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| Return policy |
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Our Policy in a Nutshell: We offer a 365-day return & exchange policy on all new (unused) skates, parts, and accessories in the original packaging. The only exception is if it is a custom skate order (where we specially made a skate for you).
The Return Policy Details: We want you to be happy with your purchase, however, there may be cases
where you will need to return your skates (or other merchandise) for a
refund. We offer this return policy only on new
and unused skates, parts, and accessories in our store. For this reason, it is highly recommended that you try your skates on indoors on a smooth carpeted surface to ensure proper fit before using them. This will
preserve the condition of the items should you choose to return them. Also, it is recommended that your preserve the box in it's original
condition.
There is a 10% restocking fee on all
returned merchandise. However, we will waive the restocking fee if you purchase
another set of skates (it doesn't have to be the original skates). Some custom built skates will also be subject to a dismount fee. Complete custom built skates (where we specially make the skate for you) are not eligible for return. Shipping is the responsibility of the customer in all directions, even if your original order shipped free. Of course, if we made a shipping error we will correct our mistake and cover all shipping charges.
If you receive a damaged or defective item, we will replace or repair the item for you and will cover the shipping charges. Returns are easy when shopping with RollerSkateNation.com! To get started with a return follow the instructions in the "Return or Exchange Your Order" section below. |
| Exchange policy |
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Our Policy in a Nutshell: We offer a 365-day return & exchange policy on all new (unused) skates, parts, and accessories in the original packaging. The only exception is if it is a custom skate order (where we specially made a skate for you).
The Exchange Policy Details: We understand that there may be situations in which you will need to exchange your skate (or other merchandise) for a different size or a different skate. We want you to be satisfied with your purchase and will make the exchange process as efficient as possible. We offer this exchange policy on new and unused skates, parts, and accessories in our store. For this reason, it is highly
recommended that you try your skates on
indoors on a smooth carpeted surface to ensure proper fit before
using them. This will
preserve the condition of the items should you choose to return them.
Also, it is recommended that your preserve the box in it's original
condition.
Some custom built skates will be subject to a
dismount fee. Complete custom built skates are not eligible for an exchange. Shipping is the responsibility of the customer in all
directions, even if your original order shipped free. Of course, if we made a shipping error we will correct our
mistake cover all shipping charges.
If
you receive a damaged or defective item, we will replace or repair the item for you and will cover the shipping charges. Exchanges are easy when shopping with RollerSkateNation.com!
To get started with an exchange follow the instructions in the "Return or Exchange Your Order" section below.
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| Warranties |
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The majority of our skates are covered by a 30-day manufacturers warranty and, in many cases, a 1 year warranty. We also have a few manufacturers that cover their products for life. If you feel you have a warranty claim, we may ask you to send us a picture or ship the item back for inspection. Once the product is determined to be defective, the item will be repaired, replaced, or refunded.
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| Return or exchange your order |
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To return or exchange your order please follow the instructions below.
RETURNS
Step 1: Simply send us an email to returns@rollerskatenation.com with your order number and/or name so that we can send you further instructions.
Step 2: We will send you a
form to print out and put in the box to mail back to us. Shipping is the responsibility of the customer in all directions.
Step 3: Once we receive the merchandise allow 15-30 days to see the refund (less restocking and shipping fees) on your credit card or PayPal account.
EXCHANGES
In order to get you skating as soon as possible we have found
that the fastest & most preferred way is for the customer to return the skates
to us and immediately order the correct pair of skates in a new order.
That way you will get your correct skates in a timely manner. If this
poses a problem then just contact us and we will make other arrangements
for you.
Step 1: Simply send us an email to returns@rollerskatenation.com with your order number and/or name so that we can send you further instructions.
Step 2: We will send you a
form to print out and put in the box to mail back to us. Shipping is the responsibility of the customer in all directions.
Step 3: Go ahead and place your new order on our website for your desired exchange item
and then allow 15-30 days to see the refund (less shipping fees) on your credit card or PayPal account.
Need help? Chat with us (at the bottom right), Call us at 888-987-5283, or Email us at email@rollerskatenation.com. |
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